Service Status and Troubleshooting
This page is a troubleshooting guide. It does not display live service monitoring, a verified uptime percentage, or an incident history. Contact LoopReply support to confirm whether a problem is part of an active incident.
Check the affected part of your setup
| What is affected | What to check |
|---|---|
| Dashboard access | Reload the page and check whether your session has expired. Note any displayed error. |
| Website widget | Check the Agent is active, the correct widget key is installed, and the website is allowed in the Agent’s domain settings. |
| AI answers | Test the Agent preview, review workflow errors, and check your Workspace usage allowance. |
| Knowledge sources | Check whether the specific source is ready, still processing, or reporting an error. |
| External channels | Check the connected provider account, permissions, and the Agent assigned to the channel. |
| Human conversation updates | Check whether the message was saved and whether another operator sees it after reloading. |
A working dashboard does not establish that every AI provider, external channel, or knowledge-processing job is healthy. Likewise, a configuration error on one Agent does not establish a platform-wide outage.
Report a problem
Send support the approximate time and time zone, the affected Agent or Workspace, the action you attempted, and the visible error. Include whether the problem also occurs in the dashboard preview or only on the public website. Share a screenshot with credentials and personal information removed when it helps explain the issue.
For setup-specific checks, see widget installation, knowledge sources, and integrations.
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