Changelog

Stay up to date with the latest improvements and new features in LoopReply.

February 2026

Feb 14 — AI Model Updates

• Added support for GPT-5, Claude Opus 4.6, and Gemini 3 Pro
• Multi-provider routing for improved uptime and reliability
• Model selection now available per-bot in the Configuration tab

Feb 10 — Documentation Site

• Launched the new documentation site at docs.loopreply.com
• Added guides for Getting Started, Workflow Builder, Knowledge Base, and Widget

Feb 7 — Widget Improvements

• New widget customization options (position, colors, welcome message)
• Improved mobile responsiveness
• Added data-api-url attribute for custom API endpoints

January 2026

Jan 28 — Workflow Builder Enhancements

• Added Intent Router node for automatic intent classification
• New Variables & Conditions system for dynamic workflows
• Improved drag-and-drop performance

Jan 20 — Knowledge Base v2

• Support for database connections (SQL) with auto-refresh
• S3 and cloud storage source support
• Faster indexing with improved chunking strategy

Jan 12 — Shared Inbox

• Real-time conversation updates via WebSockets
• Seamless human takeover with full context preservation
• Visitor intelligence sidebar with browsing history and lead status

December 2025

Dec 18 — Platform Launch

• Initial release of LoopReply
• Visual workflow builder with 15+ node types
• Embeddable chat widget
• Knowledge base with PDF, URL, and file upload support
• Shared inbox with human takeover
• Analytics dashboard
• Team management with role-based access control