Plans and Billing
The Free plan includes 500 messages per month, 100 monthly active users, 1 Agent, 1 knowledge base and 1 team member. No credit card is required.
Human takeover and custom branding start on Pro. They are not included in Free. Priority support and analytics exports start on Scale. Developer API access is included on every plan, subject to authentication, permissions and usage limits.
| Allowance or feature | Free | Pro | Scale | Enterprise |
|---|---|---|---|---|
| Monthly price | No charge | $49 | $149 | Custom quote |
| Total billed yearly | No charge | $420 | $1,284 | Custom quote |
| Monthly active users | 100 | 1,000 | 5,000 | Unlimited |
| Messages per month | 500 | 10,000 | 50,000 | Unlimited |
| Agents | 1 | 3 | 10 | Unlimited |
| Knowledge bases | 1 | 3 | 10 | Unlimited |
| Team members | 1 | 5 | 20 | Unlimited |
| Human takeover | Not included | Included | Included | Included |
| Custom branding | Not included | Included | Included | Included |
| Priority support | Not included | Not included | Included | Included |
| Analytics exports | Not included | Not included | Included | Included |
| Developer API | Included | Included | Included | Included |
Annual prices above are the full yearly charge. The pricing page also shows the equivalent monthly price when yearly billing is selected. Enterprise pricing, billing terms, support scope and any SLA are agreed with sales.
View your Workspace’s billing
Open Settings > Billing , or select Billing in the main sidebar. Check that you have selected the intended Workspace.
Billing shows the current subscription, renewal or cancellation date, effective usage limits, available plans and recent invoices. Workspace owners and admins can change the subscription or open Payment details & invoices. Other permitted members have read-only billing access. Developers and inbox-only human agents do not have access to Workspace billing.
Custom Workspace allowances can differ from the published defaults above. The usage and limits shown in Billing reflect your Workspace’s effective allowance.
Change or downgrade a paid plan
Select the plan and monthly or yearly billing cycle, then review the confirmation.
- Changes between paid plans apply immediately. Stripe calculates prorated charges or credits for the remaining time.
- Changing the billing cycle may create an immediate invoice. Credits are not automatic cash refunds.
- Changing a plan also removes any scheduled cancellation and resumes renewal. The confirmation shows this when applicable.
- Moving a recurring paid subscription to Free uses cancellation at the end of the billing period. A manually assigned plan without a Stripe subscription moves to Free immediately.
Review the new plan’s limits before confirming. A lower allowance can restrict features or require you to reduce usage or archive Agents.
Cancel or undo a cancellation
Select Cancel subscription, review when paid access will end, and choose Confirm cancellation. A recurring subscription keeps paid access through the current billing period, then moves to Free. Your Agents and conversation history are not deleted; Free plan limits apply afterward.
Before a scheduled cancellation takes effect, choose Keep current plan and confirm renewal to remove it. A subscription that has already ended requires a new checkout to start a paid plan again.
Cancelling does not refund previous payments or waive outstanding invoices. Contact billing support if the details do not match what you expect.
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